Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in China 2022

Finaccord’s new report Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in China 2022 investigates consumers’ attitudes and behaviour in relation to travel insurance and assistance. It includes trends over time based on similar consumer research from 2014 and 2017, and is accompanied by an Excel data file.

Underlying travel markets and travel insurance trends have changed since Finaccord’s last survey on this topic in 2017 – sometimes dramatically – and this series provides Finaccord’s first published analysis of this sector after the COVID-19 pandemic.

Why is this report needed?
Consumer travel insurance markets have been strongly impacted by the COVID-19 pandemic, with substantial disruption to underlying travel markets. Both take-up rates and the types of policy bought have changed, and consumers are aware of the risk posed by pandemics in the future.

Which countries are featured?
Finaccord has researched consumer approaches to travel insurance in Australia, Brazil, Canada, China, France, Germany, Italy, Spain, the UK, and the US.

How many respondents have been surveyed?
We surveyed over 13,000 people in total. In Australia, Canada, France, Germany, Italy, Spain and the UK at least 1,000 people were surveyed. In Brazil around 1,500 were surveyed and in the US and China over 2,000 were surveyed.

What is the key information provided by this report?
The series offers insight about key metrics by country in five main areas:

• Domestic and international travel trends in the context of the pandemic
• Take-up rates for travel insurance
• Characteristics of travel insurance policies
• The impact of the pandemic on consumers’ propensity to purchase travel insurance in the future
• Claims frequency and reasons for making a claim