This report investigates consumers’ attitudes and behaviour in relation to extended warranties for consumer goods. It contains a comparative overview for ten countries plus the full text of each individual country report, featuring trends over time based on previous consumer research, and is accompanied by an Excel data file.
- Why is this report needed?
Key trends relating to extended warranties have changed since Finaccord’s last survey on this topic in 2017 – in particular, take-up rates for extended warranties for consumer goods have risen in all the countries researched. This series provides an updated, detailed analysis of this topic to help insurers understand consumer behaviour and identify future opportunities.
- Which countries are featured?
Finaccord has researched consumer approaches to extended warranties in Australia, Brazil, Canada, China, France, Germany, Italy, Spain, the UK, and the US.
- How many respondents have been surveyed?
We surveyed over 13,000 people in total. In Australia, Canada, France, Germany, Italy, Spain and the UK at least 1,000 people were surveyed. In Brazil over 1,500 were surveyed and in the US and China around 2,000 were surveyed.
- What is the key information provided by this report?
The series offers insight about key metrics by country in four main areas:
- Purchasing rates for white, brown and grey goods
- Take-up rates for extended warranties for white, brown and grey goods
- Distribution channels and interfaces
- Claims frequency and outcomes
Credit or other payment cards are the most common way for consumers to hold extended warranties packaged with another financial product.
For further information about this research, please access the table of contents and series prospectus using the links on this page.